Return and Exchange Policy
How Can You Return a Product?
You may return or exchange your product within 14 days from the delivery date, provided that the item is:
-
Unused
-
In resalable condition
-
With its original packaging, tags, and accessories
To initiate a return, please contact our WhatsApp support line and request a Return Authorization Code.
Once you receive your return code, you may send your product using:
-
DHL or FedEx for international shipments within Europe
-
The carrier specified by our support team in your region
Our Warehouses
SCARPAX operates international warehouses. You must send your return to the warehouse of the country from which you placed your order, using the return code provided.
SCARPAX LLC – USA Warehouse
311 60th Street, Suite #206
West New York, NJ 07093
USA
Phone: +1 (201) 984-1643
WhatsApp: +90 533 283 16 35
(For EU customers, the return warehouse address will be provided individually after your request.)
Return Shipping Fees
Once your return is approved, return shipping costs will not be charged to the customer for approved returns within policy conditions.
Refund Process
After your returned product is received and inspected by the SCARPAX team:
-
Your refund will be processed to your original payment method within 10 business days.
-
The refund completion time may vary depending on your bank or payment provider.
Return Inspection Process
All returns are carefully inspected by the SCARPAX quality control team to ensure compliance with return conditions.
If the product was purchased as part of a campaign or promotion, the entire campaign benefit will be canceled upon return.
Items Not Eligible for Return
-
Products returned after the 14-day return window
-
Used, damaged, or incomplete products
-
Products without original labels, tags, or invoice
-
Accessories and promotional items
How to Exchange a Product
Exchanges must be requested within 14 days from the delivery date.
To request an exchange:
-
Contact us via WhatsApp
-
Send the following information:
-
Product code
-
Color and size of the item you wish to return
-
Color and size of the item you wish to receive in exchange
-
⚠️ Only size exchanges are allowed. Product model changes are not permitted.
If the requested size is out of stock, a full refund will be issued instead.
Exchange processing begins within 2 business days after the returned product is received.
Exchanged products cannot be returned again.
Additional shipping fees caused by repeated exchanges belong to the customer.
Need Help? Contact Us
For any questions or support requests, please contact us:
📧 Email: info@scarpax.com
💬 WhatsApp: +90 533 283 16 35